Saltar para o conteúdo principal
  • Institutional
    • Organisational structure
      • Organisational chart
      • ERS Governing Board
        • Board of Directors
        • Advisory Board
        • Satutory Auditor
    • About ERS
    • Institutional Policies
      • Data Protection and Privacy Policy
      • Management Policy
    • Contacts
    • ERS Whistleblowing Channel
  • Activities
    • Registration and Licensing
    • Inspections
    • Supervision
    • Sanctioning Intervention
    • Users' Rights and Protection
    • Economic regulation
    • Public Consultations
    • Advisory activity
    • International
    • Dispute Resolution
  • Users
    • Users' Rights and Protection
    • Frequently Asked Questions
    • Forms
      • Information Request
      • Complaints
      • Dispute Resolution
      • Access to Administrative Information
    • Complaints
  • EN PT
Entidade Reguladora da Saúde
Área Privada Pesquisa ERS
Entidade Reguladora de Saúde
EN PT
Institutional
Organisational structure
About ERS
Institutional Policies
Contacts
ERS Whistleblowing Channel
Organisational chart
ERS Governing Board
Data Protection and Privacy Policy
Management Policy
Board of Directors
Advisory Board
Satutory Auditor
Activities
Registration and Licensing
Inspections
Supervision
Sanctioning Intervention
Users' Rights and Protection
Economic regulation
Public Consultations
Advisory activity
International
Dispute Resolution
Users
Users' Rights and Protection
Frequently Asked Questions
Forms
Complaints
Information Request
Complaints
Dispute Resolution
Access to Administrative Information
Este site poderá não funcionar corretamente com o Internet Explorer. Saiba mais



The Portuguese Health Regulatory Authority (ERS) must carry out inspections and audits on a regular basis, in accordance with previously inspection plans, and whenever circumstances indicate potential disruptions within the relevant sector of activity.

Employees mandated by ERS to carry out surveillance and inspection activities, or audits are equated to law enforcement agents and may:

a) Access all premisses of the facilities, lands or vehicles of companies and or other entities, subject to ERS’s activity, including those collaborating with them;

b) Inspect books, and other records held by companies and or other entities subject to ERS’s activity, as well those collaborating with them, regardless of theirformat. This excludes access to patients' clinical records.

c) Obtain, by any means, copies or extracts of the documents under review;

d) Request from any legal representative, worker, or collaborator of the company or of other entities subject to ERS’s activities as well those collaborating with them,clarifications regarding facts or documents related to the object and purpose of the inspection activity or audit and record their responses;

e) Identify, for the purposes of any subsequent proceedings, any Entities or individuals whowho infringe the Law and regulations subject to ERS’s supervision;;

f) Request the assistance of police or administrative authorities whenever deemed necessary for the due performace of their duties.

Callcenter
CALL CENTER ERS

309 309 309
(Calls to national landlines)
(9 a.m - 17:30 p.m.)

Telefone
Main Phone
222 092 350
Contacto
EMAIL
geral@ers.pt
Morada
Address

Rua S. João de Brito, 621 L32
4100-455 Porto

Forms

Information Request
Complaints
Dispute Resolution
Access to Administrative Information

Institutional policies

Data Protection and Privacy Policy
Management Policy

SiteMap

Whistleblowing Channel

COVID 19 Covid 19 Livro de Reclamações

Subscribe to the ERS Newsletter

I agree to the terms and conditions set out in the ERS Data Protection and Privacy Policy.
Certificação ISO 9001
Learn more
ERS na bluesky
2025 © Health Regulatory Authority (ERS). All rights reserved.
Inquérito de Satisfação da Página Eletrónica

Ajude-nos a melhorar os conteúdos. Em menos de 4 minutos, deixe-nos a sua opinião. Muito Obrigado

Abrir

Some text in the modal.

Dora